Privacy Policy

1. Introduction and Scope

We handle the personal information you provide while using uuok's services with great care. This privacy policy applies to all individuals who register or use the uuok website and mobile application.

This policy is related to our Terms and Conditions and should be read together with it. Continuing to use the service means you have accepted the terms of this policy.

We believe your privacy is a fundamental right. uuok never collects your information unnecessarily and does not sell it to third parties.

2. What Information We Collect

uuok collects information through various processes. The categories of information collected are listed below:

2.1 Registration and Account Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (during identity verification)
• Address details

2.2 Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket or bank account numbers (for transaction verification)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access times and session logs
• Information obtained from cookies and tracking technologies

2.4 Gaming Activity Information

• Game history and betting details
• Bonus claims and wagering activity
• Session duration and gaming patterns

3. Purpose of Data Collection

uuok collects and processes information only for the legitimate purposes listed below:

• To complete account registration and identity verification
• To process financial transactions such as deposits and withdrawals
• To provide customer support and assist with issue resolution
• To activate bonuses and promotional offers
• To prevent fraud, money laundering and illegal activity
• To improve service quality and identify technical issues
• To verify age — only individuals aged 21 or above may open an account at uuok
• To meet legal and regulatory obligations

If uuok needs to use your information beyond the purposes listed above, we will inform you in advance and obtain your consent where required.

4. Data Storage and Security

uuok takes both technical and administrative measures to keep your information secure. SSL encryption is used on our servers so that no unauthorised party can read data while it is being transferred.

4.1 Technical Security Measures

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored as hashes — not in directly readable form
• Regular security audits are conducted to detect unauthorised access
• Financial information is stored on separate encrypted servers

4.2 Data Retention Period

Information is retained while your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Once no longer needed, data is securely deleted.

5. Sharing Information with Third Parties

uuok never sells your personal information. However, certain information may be shared with trusted third parties in the situations listed below:

5.1 Service Partners

Payment processors (such as bKash, Nagad, Rocket or banks), game software providers and technology support companies receive only the minimum information necessary to operate the service. All such partners work under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to the relevant authorities in response to court orders, lawful requests from government agencies, or legal requirements related to anti-money laundering.

5.3 Business Restructuring

In the event of a company merger or acquisition, user information may be transferred as part of the assets; however, the new owner will be bound to follow this same privacy policy.

6. Cookies and Tracking Technologies

The uuok website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve service quality.

• Essential Cookies: To keep login sessions active and ensure security — these cannot be disabled
• Functional Cookies: To remember language preferences and user settings
• Analytics Cookies: To understand and improve how the service is used — user identity is kept anonymous

Analytics cookies can be disabled through your browser settings, though this may limit some features of the site.

7. Your Rights and Controls

uuok believes you should have full control over your own information. To that end, we ensure the following rights:

7.1 Right to Access Information

You may request to view the information stored in your account at any time. We will provide you with a copy within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Keeping your information accurate is also important for your transactions and identity verification.

7.3 Right to Close Your Account

You may request to close your account at any time. After closure, information held beyond legal obligations will be deleted within the specified period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can opt out through your account settings or via our customer support. However, necessary communications related to transactions will continue.

To exercise these rights or for any questions, contact the uuok customer support team. Our support team provides assistance in Bengali and English 24 hours a day, 7 days a week.

8. Responsible Gaming and Data Use

uuok may use your gaming activity data to detect unusual behaviour, which is done for your protection. As part of our Responsible Gaming policy, if a concerning change is noticed in a user's gaming pattern, we actively provide support.

Information collected for this purpose is used solely for the user's benefit and is not shared with advertisers or third parties.

9. Protection of Minors

uuok's services are for individuals aged 21 or above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration.

If you believe that a minor's information may have been collected by mistake, please contact our customer support immediately. We will promptly delete the relevant information and close the account.

10. Policy Changes and Notifications

uuok reserves the right to update this privacy policy as needed. If any significant change is made, advance notice will be sent to the registered email or mobile number.

Continuing to use the service after a change indicates that you have accepted the new policy. It is therefore recommended that you visit this page from time to time.

To learn more about this policy or uuok's operations, you can visit our About Us page, where the site's goals and values are described in detail.

11. Contact Information

For any privacy-related questions, complaints or requests, contact uuok through the channels below: